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Frequently Asked Questions
 
What is BoomerangIt?
How did BoomerangIt come about?
How does BoomerangIt work?
How do subscribers benefit from BoomerangIt?
What kind of items can BoomerangIt be used for?
How does someone subscribe to BoomerangIt?
What is the registration process?
What do I do if I lose something?
How do people return a found item?
Why would someone return my items?
How much does it cost to have an item returned?
Can BoomerangIt labels be removed?
Does BoomerangIt deter theft?
Does BoomerangIt work in other countries?
How do I renew my BoomerangIt registration?
How does BoomerangIt handle expired registrations?
What if a person sells a registered item or buys a pre-owned item?
What about subscribers’ privacy?
How does BoomerangIt match recovered items?
Does BoomerangIt have a relationship with police departments?
Does BoomerangIt also work with insurance companies?
Does BoomerangIt work with Lost & Found’s?
Does BoomerangIt partner with manufacturers?
How successful is BoomerangIt at returning items to owners?
What other benefits are there to BoomerangIt?
Does BoomerangIt have any competition?
What is the BoomerangIt Return/Refund policy if I wish to cancel my purchase?
 
What is BoomerangIt? Back to Top

BoomerangIt is a global lost and found return service that works with law enforcement, Good Samaritans and other fiduciaries, such as hotels, restaurants and airlines, to help return lost and stolen property to its rightful owners worldwide. It uses easy-to-affix, unique ID labels and tags backed by a secure online database to identify recovered items.

How did BoomerangIt come about? Back to Top

The idea belongs to Mr. J.R. Orton III, founder and owner of BoomerangIt. After having a bike stolen back in the mid 90-ties, he stumbled on the fact there was no consistent way for police to identify recovered bicycles and return them to their owners. He developed a proprietary online bicycle registration system and subsequently acquired the National Bike Registry, which has been in existence since 1984. BoomerangIt was a natural succession, bringing the bicycle registration and recovery idea to virtually everything valuable and vulnerable to loss or theft.

How does BoomerangIt work? Back to Top

Consumers place BoomerangIt ID labels and tags on their valuable property to indicate that it is registered and then enter a brief product description with serial number and label number in the BoomerangIt secure worldwide database. If an item is lost or stolen, whoever finds it (the police, an airline or hotel, or a Good Samaritan) can follow the label instructions and report the find online or by calling 800-2-BOOMIT. Using the registration record, BoomerangIt identifies the owner and arranges for the item’s return – promptly and confidentially.

How do people benefit from BoomerangIt? Back to Top

BoomerangIt provides an easy, inexpensive means to securely label and identify valuable items to facilitate their return if lost or stolen. PDAs, laptops, cell phones and other digital devices carry irreplaceable information. BoomerangIt saves owners countless hours and resources that would otherwise be wasted replacing the item or recovering lost data, rebuilding contact lists or downloading music. BoomerangIt provides secure online inventory for personal and corporate property that can be used to substantiate ownership in case of product loss, theft or damage.

BoomerangIt makes it simple to reunite a missing item with its rightful owner when it is recovered. Because it is so easy to use and because BoomerangIt works directly with law enforcement, hospitality and transportation authorities, it increases the chances that one’s lost or stolen items will be returned.

What kind of items can BoomerangIt be used for? Back to Top

Anything that's valuable to the owner and vulnerable to being lost or stolen. This includes expensive items, data-carrying devices, or items with sentimental value. This ranges from personal electronics and business and travel tools to luggage, keys and sports gear, and more. For example:

  • Personal electronics - cell phones, cameras, MP3 players and cases
  • Business tools - laptops, PDAs and briefcases
  • Memory devices - USB drives, portable hard drives and memory cards
  • Sports gear - golf clubs, racquets, skis, tents, bowling balls, and bicycles
  • Family belongings - GPS devices, keys and luggage
  • Children's belongings – backpacks, lunch boxes, baby gear, and video games
  • Prescription eyewear and fashion sunglasses
  • Jewelry, watches and artwork
How do I subscribe to BoomerangIt? Back to Top

BoomerangIt packs are available at the BoomerangIt Online Store, by calling 800-2-BOOMIT, or at select sporting goods, consumer electronics, and travel goods stores. Easy-to-affix tamper-resistant, serialized labels and tags come in a variety of sizes and packages, starting at $9.95 for one item. Consumers can choose label packs with built-in BoomerangIt service for several years of protection or buy labels and annual service separately.

What is the registration process? Back to Top

Users log onto the BoomerangIt website or call 800-2-BOOMIT to register items individually. Registration information includes the unique number of the BoomerangIt label, along with the serial number of the item (if it has one) and a physical description of the item. Users can also upload a picture of the item for easy identification and proof of ownership.

What do I do if I lose something? Back to Top

BoomerangIt already has your registration information and will contact you immediately when your item is reported found to us. It is recommended that you also log onto your BoomerangIt account online or call 800-2-BOOMIT to file a Lost/Stolen Report. Having your report on file facilitates the verification process and provides for a speedy return. If you’d like, you can post a reward for the finder.

How do people return a found item? Back to Top

Finders - whether it is the police, an airline or hotel personnel, or an individual - go to the BoomerangIt website or call 800-2-BOOMIT to report the information about the found item. BoomerangIt matches the item, notifies the owner via phone, e-mail and/or fax and arranges the return with the finder. Arrangements may include a scheduled item pick-up at a convenient for the finder time and location by a major shipping carrier such as UPS or FedEx. If both finder and owner agree, owner may pick up the item directly from the finder – inexpensive and convenient when the found item is at a local police department, restaurant or other fiduciary. The finder pays nothing, and receives a reward, which at minimum is free BoomerangIt labels and service.

Why would someone return a found item? Back to Top

Most finders want to return the item to its rightful owner – often because they realize the impact of the loss if that were their own item - and go out of their way to do so. BoomerangIt just makes it fast and easy for them. Lost and found departments and police property rooms nationwide are overflowing with recovered items that have no way to find their owners because of lack of identification - BoomerangIt fills that gap. And because BoomerangIt works directly with the police, lost & found and security personnel, the return of lost or stolen property is much more likely.

How much does it cost to have an item returned? Back to Top

There is no charge to the finder. Owners in good standing pay only third party (UPS, FedEx, etc.) shipping and handling charges, which vary based on shipping method and size/weight of the item. Some members qualify for free standard return shipping. Applicable renewal fee and return fee of $10 applies only for items with expired or incorrect registration.

Can BoomerangIt labels be removed? Back to Top

BoomerangIt offers the best and most durable labels available on the market, yet they can be removed by determined criminals. It does require, however, time and tools to remove them. BoomerangIt labels are specially engineered to be tamper-proof. Once cured on the item, they are designed to shred (the label only peels off in tiny bits of pieces) if removal is attempted. Even without its label, an item can be identified by its serial number or even a simple description - as long as an item registered, it can be returned. Destruction of the label itself is also a crime in many states and countries, and it confirms suspicion that the item was stolen, making the resale more difficult and far less lucrative. At that point, it would be better for the "finder" to return the property with the chance of garnering a reward.

Does BoomerangIt deter theft? Back to Top

Yes. Police studies indicate thieves are less likely to steal marked property (for example with a BoomerangIt ID label) due to resale difficulties and the risk of being exposed.

Does BoomerangIt work in other countries? Back to Top

Yes. Powered by the Internet, our service can facilitate return of lost or stolen items worldwide and has returns in both hemispheres. No matter where an item is found, the finder can log on to our website (included on all of our labels and tags) and report the find. Then, we match the item with the owner’s registration record in our global database and, with the help of leading international shipping companies, arrange for the return.

How do I renew my BoomerangIt registration? Back to Top

You can extend an existing registration by purchasing a new BoomerangIt subscription. Subscribers receive renewal notices before a registration expires. The new registration term is effective from the date owner pays to renew the service. BoomerangIt provides subscribers with the opportunity to renew and purchase products and services at a discount for early renewal.

How does BoomerangIt handle expired registrations? Back to Top

Before a registration expires, subscribers receive e-mail or mail reminders to renew. If they choose not to, the BoomerangIt guarantee to maintain that information expires, but we archive the record in the database for one year. If an expired item is reported found, the owner can still get it back but there is an additional charge, which includes applicable renewal fee plus $10 return fee.

What if a person sells a registered item or buys a pre-owned item? Back to Top

Sellers can access the website to transfer ownership. If a registered item is sold to another BoomerangIt subscriber, the registration can be transferred directly to that person’s account.

What about subscribers’ privacy? Back to Top

BoomerangIt is a secure system utilizing the latest encryption technology designed to protect users’ credit card and personal information. It also enables owners to get their property back through BoomerangIt, keeping the personal information of both owner and finder private and anonymous. Only if both owner and finder prefer to arrange for the item’s return directly, BoomerangIt puts them in touch.

BoomerangIt does not share its members’ information with any third parties without the member’s explicit permission, except for use in returning property to owners, in cooperation with law enforcement agencies. Participating manufacturers who offer a free trial or include BoomerangIt with their products receive access to their own customers’ records only.

How does BoomerangIt match recovered items? Back to Top

BoomerangIt uses the latest in security and database technologies to support and service our customers and clients. It features proprietary state-of-the-art database and patent-pending search-and-match technology that provides missing items multiple ways to "find" their owner:

  • by matching the unique ID label number
  • by matching the product serial number
  • by matching the descriptive information provided upon registration
  • by matching the time and location an item has been lost and found.
Does BoomerangIt have a relationship with police departments? Back to Top

Yes. We have established a network of more than 16,000 police departments nationwide through the National Bike Registry, the company’s first property registration service. BoomerangIt offers law enforcement agencies a global system through which they can locate owners of lost and stolen property at no cost. In addition, participating departments receive free educational and registration materials, support at local community events, safety fairs, rodeos, etc. and fundraising opportunities. Learn more and join our Law Enforcement Program.

Does BoomerangIt also work with insurance companies? Back to Top

Insurance companies can use the BoomerangIt reporting system to facilitate sharing information between police, insurance companies and policyholders. Insurance companies are more likely to use BoomerangIt’s services, because reports are provided to them at a fraction of the typical cost.

Does BoomerangIt work with Lost & Found’s? Back to Top

BoomerangIt works closely with fiduciaries such as hotels, restaurants and airlines which are obligated to hold recovered items and try to find their owners. With BoomerangIt, these items stand a better chance of being reunited with the owners. In addition, BoomerangIt provides secure 24/7 password-protected access to the database to participating lost and found departments to check if the recovered property is registered.

Does BoomerangIt partner with manufacturers? Back to Top

BoomerangIt partners with select original equipment manufacturers (OEM’s) to add value by including BoomerangIt protection with their products. Consumers then register the products at the manufacturer’s website or send in the warranty card. The service encourages customer loyalty, with manufacturers not only concerned about the sale but ensuring customer satisfaction with the purchase and long-tem use of the product. BoomerangIt also serves as a product registration incentive, making it easy for OEM’s to communicate with their customers about product updates.

How successful is BoomerangIt at returning items to owners? Back to Top

With more than 1.2 million registered members, BoomerangIt recovers items every day, worldwide, and for the seven years of its existence thousands of found items have been reported.

Clear-cut statistics on what percentage of lost items get returned are hard to obtain since owners are not required to report the loss to get their item back. Often items are recovered BEFORE the owner has even realized the item was missing. While other services base success on individual, isolated “lose it” tests, with limited number of lost items and location, the BoomerangIt success is in our everyday recoveries, thousands of finds reported in the BoomerangIt database, as well as our relationships with law enforcement and other fiduciary organizations. When a found item is correctly registered, BoomerangIt identifies and returns the item to its owner 100% of the times.

What other benefits are there to BoomerangIt? Back to Top

BoomerangIt provides reporting capabilities that no other service does. The multi-faceted BoomerangIt system allows pertinent parties -- product owners, manufacturers, resellers, collateral lenders, insurers, and law enforcement agencies -- to view and manage articles in which they have an interest, and to maintain relationships with each other.

Does BoomerangIt have any competition? Back to Top

There are several lost and found services, which operate bulletin board systems for people to post a lost-or-stolen notice of an item and search for postings by others. There are also websites that offer similar property registration services with labels and tags, but they are not as extensive as BoomerangIt and lack the scope, experience and recognition of BoomerangIt.

What is the BoomerangIt Return/Refund policy if I wish to cancel my purchase? Back to Top

We want you to be fully satisfied with your BoomerangIt service. If for any reason you wish to return or cancel your order, please refer to the Merchandise Return Policy.

 
 

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BoomerangIt is an official licensee of the National Crime Prevention Council (NCPC).
McGruff® the Crime Dog and Take A Bite Out of Crime® are registered trademarks of the NCPC.
A portion of the fees paid to BoomerangIt goes to fund NCPC programs.

Copyright © 2008 BoomerangIt, Inc. All Rights Reserved
BoomerangIt.com is all NEW! Please note your e-mail is now your username. We encourage you to explore the brand new offerings in our store, surf around the added features and try the improved capabilities under your account, and let us know what you think.

U.S. Patent 7,424,473