Last updated 2 May, 2021.

Back-2-U Terms & Conditions

To retrieve your lost & found possession you can meet the person that found it, otherwise have us arrange for it to be mailed or couriered back to you, the costs of which are chargeable. The best way to anticipate and save on the cost of returning your lost items is to get your BoomerangIt account covered by our comprehensive 10-year recovery service, Back-2-U. It means you can go about your life safe in the knowledge that the return of any BoomerangIt-tagged lost & found item — the arrangements and the cost — will be taken care of by us. The main features of Back-2-U are as follows:

  1. Worldwide
  2. No Charge
  3. We Arrange
  4. Unlimited Use
  5. Getting Covered
  6. Inventory Size Limits
  1. Worldwide. It provides for the return of any item of lost & found property you protect with an activated BoomerangIt Product listed in your Inventory, from and to anywhere in the world.
  2. No Charge. BoomerangIt bears the costs associated with the return.
  3. We Arrange. BoomerangIt will work with the finder, owner, and courier (if required) to make the necessary arrangements in respect of return method, packaging, pick-up time and location, and delivery address.
  4. Unlimited Use. There is no limit on the number of times the Back-2-U service can be used within its effective period, subject to the Annual Expense Cap (see below).
  5. Getting Covered. Getting covered by Back-2-U is a simple process. You must purchase the Back-2-U Activator product from our online shop. It gives 10-year renewable cover to inventories of up to 50, 100 or 200 items. 'Inventory' refers to all the activated labels, tags, or other products listed by ID number in the Inventory page of your BoomerangIt online account. If your inventory size is above, or grows to exceed the limit, your Back-2-U cover will be ineffective. Be sure to remove items from the inventory page of your BoomerangIt account when they become obsolete or discarded. Your Back-2-U cover will expire after 10 years, at which time you will be prompted to renew. The status of your Back-2-U cover is displayed in the Summary page of your account.
  6. Inventory Size Limits. The Back-2-U Activator product is sold as blocks of cover for 50, 100 and 200 items. Members can increase their cover by purchasing an additional Activator. For example, a member that has Back-2-U cover for an inventory of 50 items (or less) can increase their covered inventory size to 100 items by purchasing an additional Back-2-U Activator 50 product.

While Back-2-U aims to be as comprehensive as possible, please be aware that the service is subject to conditions and constraints in respect of the following:

  1. Annual Expense Cap
  2. Worldwide Best Effort
  3. Express Service
  4. No Animals
  5. Conditions of Carriage
  6. International Luggage Recovery
  7. Insurance
  8. Customs Duties
  9. Retrospective Use Prohibited
  10. Non-Transferable
  11. Activated Inventory Only
  12. Verification Steps
  13. Right to Refuse
  1. Annual Expense Cap. Back-2-U annual expenses are capped at different levels for different sizes of Back-2-U-covered inventory. In other words, BoomerangIt will perform lost & found recoveries for a member in a calendar year provided the total expenses incurred in doing so do not exceed the limits below.
    • Inventories of 50 or less. US$150.
    • Inventories of 100 or less. US$300.
    • Inventories up to 200 items. US$600.
    Any lost & found recovery expenses incurred by a member over and above the Annual Expense Cap are chargeable to the member, and must be paid by the member ahead of the recovery.
  2. Worldwide Best Effort. We will make our best effort to have your lost item recovered from anywhere in the world and delivered to wherever you are, but we provide no guarantee that this will be possible in all cases.
  3. Express Service. BoomerangIt aims to get your lost possession back as fast as possible. This may be accomplished by a First Class or Priority Mail (or country equivalent) return directly from the person that found it, or pick-up from them using a courier, but we provide no guarantee to the Member as to which method will be used, or the amount of time the return of a found item will take, as much will depend on the availability and cooperation of the Finder. If a shipping agent is used in the recovery, BoomerangIt reserves the right to decide the courier service or agent.
  4. No Animals. The Back-2-U service cannot be used for the return of lost & found pets, or any other animal. The owner must make the necessary arrangements to collect a lost & found pet reported to BoomerangIt.
  5. Conditions of Carriage. The return of the item(s) will necessarily be subject to the provisions of the postal service or courier’s Service Guide and Conditions of Carriage in respect of Packaging, Declared Value, Contents Descriptions, Prohibited Items, Dangerous Goods, Customs Requirements and all of the other rules and conditions contained therein, which will in turn determine the arrangements we make, and may delay or even preclude its carriage.
  6. International Luggage Recovery. International shipment of bags, luggage, or something which itself contains other items is a special case. BoomerangIt cannot expose itself to the liability arising from the possibility that there is some object inside which contravenes the Customs regulations or other laws of the countries it will pass through. In this situation you must make the arrangements with the courier directly, including the preparation of a shipping manifest of the contents and making payment yourself. We will provide as much assistance as possible, working with the finder to physically prepare the item(s) for shipment, and to be available for pick-up at an agreed time and location. We will reimburse you the shipping costs you incur for any one instance of international luggage recovery if valid receipts are provided (subject to the Annual Expense Cap, see above).
  7. Insurance. BoomerangIt does not insure your shipped item. Your item will be subject to the default Declared Value Coverage that accompanies the chosen postal or courier return method, which quantifies their liability for lost or damaged packages in their care. If you want shipping insurance over and above the default coverage, you must make that request to our agent at the time to discuss the options. We must receive payment from you for the requested additional insurance before the return takes place.
  8. Customs Duties. Customs duties, if applicable, are not covered by BoomerangIt and must be paid by the Member.
  9. Retrospective Use Prohibited. Back-2-U does not cover lost & found items that were reported to us by a Finder before the cover became effective.
  10. Non-Transferable. Back-2-U cover is specific to a BoomerangIt Member account and the activated ID Numbers in their Inventory.
  11. Activated Inventory Only. Back-2-U cover only applies to belongings protected with the tags, labels or other BoomerangIt product(s) listed in the Inventory page of your account, i.e., BoomerangIt labels and tags that have been activated. If you purchased a set of BoomerangIt labels but did not activate the label sheet (and so the label ID numbers do not appear in your inventory), the possessions you attached them to would not be covered by the Back-2-U return service.
  12. Verification Steps. As explained in our Basic Guarantee, in any lost & found return situation BoomerangIt reserves the right to take steps necessary for the security of ourselves and Members, and for the prevention of fraud, including:
    • Identity Verification of Finder and Owner. Making any inquiries we consider necessary to validate the identity of both the Finder and the person we have contacted and believe to be the Owner. The parties must, at our request, provide further information that will allow us to reasonably identify them. For the Owner this will include answering security questions based on information in their account. The parties must, at our request, provide clear copies of a current valid form of official photographic ID that we specify, such as a driver's license or passport. We may also ask the parties to provide a clear facial photograph of themselves holding the ID along with a code that we send via SMS-text message as an additional identity verification step. We furthermore reserve the right to request an online video interview with the Owner and / or Finder to validate this information and their identity, as well as to ascertain details of the lost & found incident.
    • Label and Item Verification. We will require the Finder to provide us with photographs of the found item and its attached BoomerangIt Product (label, tag, etc.) before proceeding with the return process. We may additionally require a photograph of the Finder holding the found item such that they, the found item and its label number are clearly identifiable.
  13. Right to Refuse. As stated in our Basic Guarantee, BoomerangIt reserves the right to refuse a recovery if we suspect it involves an abuse of our Service. A reason for refusal may include the following:
    • We cannot verify the identity of the Member we have contacted and assume to be the owner (of the reported lost item).
    • We cannot verify the identity of the Finder, should we deem it necessary.
    • We cannot confirm the existence and exact nature of the found item.
    • We cannot verify the tag, label or other BoomerangIt Product with which it is protected.
    • We have good reason to believe the reported lost & found incident is not genuine.
    • We believe it is being used for the shipment of goods for a commercial purpose.
    • It is being used for the shipment of goods prohibited by law.
    • It is being used for the shipment of goods prohibited by our Terms of Use.

Updates and Changes

Back-2-U is one part of our Terms of Use. As such we reserve the right to make updates and changes to its terms. Members that have purchased the cover would be notified directly if any such changes were to be made.