Last updated 30 March, 2021.

Back-2-U Terms & Conditions

As a complement to our Basic Guarantee, BoomerangIt provides a worldwide express return service (including courier) called Back-2-U that can cover all the items listed in your inventory (subject to a limit, see 'Getting Covered' below) for a single fee. It means you can go about your life safe in the knowledge that the return of any BoomerangIt-tagged lost & found item — the arrangements and the cost — will be taken care of by us. The main provisions of Back-2-U are as follows:

  1. Worldwide
  2. We Pay
  3. We Arrange
  4. Unlimited Use
  5. Basic Guarantee Included
  6. Getting Covered
  1. Worldwide. It provides for the collection and return by courier of any item of lost & found property you protect with an activated BoomerangIt Product listed in your Inventory, anywhere in the world.
  2. We Pay. BoomerangIt bears the costs associated with the return.
  3. We Arrange. BoomerangIt will work with the finder, owner, and courier to make the necessary arrangements in respect of packaging, pick-up time and location, the end delivery address and delivery confirmation signature options.
  4. Unlimited Use. There is no limit on the number of times the Back-2-U service can be used within its effective period, provided each occasion is a genuine lost & found incident.
  5. Basic Guarantee Included. Back-2-U incorporates the provisions of our Basic Guarantee in respect of communication, our role in the process, and the methods of return available to you. You are not obliged to use the Back-2-U courier return service if you find that an In-Person Return or Postal Return will work better for you on a given occasion.
  6. Getting Covered. Getting covered by Back-2-U is a simple process. You must purchase the Back-2-U Activator product from our online shop. It gives 10-year cover to inventories of up to 100 items. The status of your Back-2-U cover is displayed in the Summary page of your account. If your inventory size is above, or grows to exceed the 100-item limit, your Back-2-U cover will be ineffective. Be sure to remove items from the inventory page of your BoomerangIt account when they become obsolete or discarded. Your Back-2-U cover will expire after 10 years, at which time you will be prompted to renew. Your inventory is covered by our Basic Guarantee, regardless of your Back-2-U cover status.

While Back-2-U aims to be as comprehensive as possible, please be aware that the service is subject to the following conditions and constraints:

  1. Annual Expense Cap
  2. Worldwide Best Effort
  3. Shipping Agent
  4. Express Service
  5. Postal Return Option
  6. No Animals
  7. Conditions of Carriage
  8. International Luggage Recovery
  9. Insurance
  10. Customs Duties
  11. Retrospective Use Prohibited
  12. Non-Transferable
  13. Activated Inventory Only
  14. Verification Steps
  15. Right to Refuse
  1. Annual Expense Cap. Back-2-U expenses are capped at US$300 per calendar year for a member. In other words, BoomerangIt will perform lost & found recoveries for a member in a calendar year provided the total expenses incurred in doing so do not exceed US$300 (excluding our own labor costs).
  2. Worldwide Best Effort. We will make our best effort to have the item delivered from any location in the world to any location in the world you wish to have it delivered to, but we provide no guarantee that this will be possible in all cases.
  3. Shipping Agent. BoomerangIt reserves the right to decide which courier service or agent will be used in a recovery situation.
  4. Express Service. BoomerangIt will select whichever service the courier provides that corresponds to an Express Service, but provides no guarantee to the Member as to the amount of time the return of a found item will take.
  5. Postal Return Option. BoomerangIt may use the postal service to return your item if circumstances dictate. If for example a Priority Mail Express return directly from the Finder will actually work out quicker than a courier in a particular situation, if we cannot obtain a courier service for a particular location, or if it is your preference to have the item returned by post.
  6. No Animals. The Back-2-U service cannot be used for the return of lost & found pets, or any other animal. The owner must make the necessary arrangements to collect a lost & found pet reported to BoomerangIt.
  7. Conditions of Carriage. The return of the item(s) will necessarily be subject to the provisions of the courier’s Service Guide and Conditions of Carriage in respect of Packaging, Declared Value, Contents Descriptions, Prohibited Items, Dangerous Goods, Customs Requirements and all of the other rules and conditions contained therein, which will in turn determine the arrangements we make, and may delay or even preclude its carriage.
  8. International Luggage Recovery. International shipment of bags, luggage, or something which itself contains other items is a special case. BoomerangIt cannot expose itself to the liability arising from the possibility that there is some object inside which contravenes the Customs regulations or other laws of the countries it will pass through. In this situation you must make the arrangements with the courier directly, including the preparation of a shipping manifest of the contents and making payment yourself. We will provide as much assistance as possible, working with the finder to physically prepare the item(s) for shipment, and to be available for pick-up at an agreed time and location. We will reimburse you the shipping costs you incur for any one instance of international luggage recovery if valid receipts are provided (subject to the Annual Expense Cap, see above).
  9. Insurance. BoomerangIt does not insure your shipped item. Your item will be subject to the default Declared Value Coverage offered by the courier, which quantifies their liability for lost or damaged packages in their care. If you want shipping insurance for your item(s) you must make that request to our agent at the time and they will convey the insurance options offered by the courier. If you require shipping insurance, we must receive payment from you for it before the courier undertakes the shipment.
  10. Customs Duties. Customs duties, if applicable, are not covered by BoomerangIt and must be paid by the Member.
  11. Retrospective Use Prohibited. Back-2-U does not cover lost & found items that were reported to us by a Finder before the cover became effective.
  12. Non-Transferable. Back-2-U cover is specific to a BoomerangIt Member account and the activated ID Numbers in their Inventory.
  13. Activated Inventory Only. Back-2-U cover only applies to the items listed in the Inventory page of your account, i.e., BoomerangIt labels and tags that have been activated. If you purchased a set of BoomerangIt labels but did not activate the label sheet (and so the label ID numbers do not appear in your inventory), the possessions you attached them to would not be covered by the Back-2-U return service.
  14. Verification Steps. As explained in our Basic Guarantee, in any lost & found return situation BoomerangIt reserves the right to take steps necessary for the security of ourselves and Members, and for the prevention of fraud, including:
    • Identity Verification of Finder and Owner. Making any inquiries we consider necessary to validate the identity of both the Finder and the person we have contacted and believe to be the Owner. The parties must, at our request, provide further information that will allow us to reasonably identify them. For the Owner this will include answering security questions based on information in their account. The parties must, at our request, provide clear copies of a current valid form of official photographic ID that we specify, such as a driver's license or passport. We may also ask the parties to provide a clear facial photograph of themselves holding the ID along with a code that we send via SMS-text message as an additional identity verification step. We furthermore reserve the right to request an online video interview with the Owner and / or Finder to validate this information and their identity, as well as to ascertain details of the lost & found incident.
    • Label and Item Verification. We will require the Finder to provide us with photographs of the found item and its attached BoomerangIt Product (label, tag, etc.) before proceeding with the return process. We may additionally require a photograph of the Finder holding the found item such that they, the found item and its label number are clearly identifiable.
  15. Right to Refuse. As stated in our Basic Guarantee, BoomerangIt reserves the right to refuse a recovery if we suspect it involves an abuse of our Service. A reason for refusal may include the following:
    • We cannot verify the identity of the Member we have contacted and assume to be the owner (of the reported lost item).
    • We cannot verify the identity of the Finder, should we deem it necessary.
    • We cannot confirm the existence and exact nature of the found item.
    • We cannot verify the tag, label or other BoomerangIt Product with which it is protected.
    • We have good reason to believe the reported lost & found incident is not genuine.
    • We believe it is being used for the shipment of goods for a commercial purpose.
    • It is being used for the shipment of goods prohibited by law.
    • It is being used for the shipment of goods prohibited by these Terms of Use.

Updates and Changes

Back-2-U is one part of our Terms of Use. As such we reserve the right to make updates and changes to its terms. Members that have purchased the cover would be notified directly if any such changes were to be made.